8th Six Sigma and Process Improvement Conference 2017

Date: May 04 - 05, 2017
Time: 8: 00 AM - 5:00 PM
Venue: AIM Conference Center Manila, Makati

The 8th Six Sigma and Process Improvement Conference 2017

‘Driving Enterprise-wide Innovation and Process Transformation’

May 4-5, 2017, 8 A.M. – 5 P.M.
AIM Conference Center, Makati City, PH

(With Pre-Conference Session on Balanced Scorecard and Process Management on May 03, 2017, AIM Conference Center, Makati City, PH)

Learn More: https://www.fmi.com.ph/events/the-8th-six-sigma-and-process-improvement-conference-2017/

Introduction

The landscape of business competition has shifted and changed as digital environment made every processes, market dynamics, and behavior agile, flexible, measurable, and customer-centric.

Creating value to customers is a game changer for businesses to sustain its life. At the heart of every business, customer-centricity is the mindset.

As process owners and transformational leaders embarked on a powerful continuous improvement strategy, Six Sigma combined with other methodologies and tools are vital in re-tooling skill sets of workforce, building human capacities, and engaging them in the culture of work excellence.

The conference will help business professionals and owners cope with the ever changing market shifts and dynamics through data-driven decision-making
and innovative thinking.

Key Conference Topics

Day 1, May 04, 2017, Thursday

1. Driving Enterprise-wide Innovation Through Operational Excellence

The key is innovation in today’s competitive business world. What is innovation? How does the company start its innovation program and processes? Develop and streamline operational framework based on innovative approaches and mindset.

2. KPIs and Metrics for Process Excellence Measurement and Governance Aligned to Strategy

What are the key measures for performance-driven results? How to develop and set-up performance measurement framework aligned to strategy for effective governance.

3. How to Increase Customer Satisfaction Through Data Analytics and Reduce Cost

Getting customer feedback is a must to strengthen improvement programs. The use data analytics to optimize customer service and reduce product variation is central to enterprise strategy program.

4. Using Value Stream Map to Transform Your Customer Journey

Know how to use value stream map to identify the most impactful customer-centric process improvement in your organization. Get ideas on how to develop a comprehensive plan to change your customer journey.

5. Lean Thinking, Principles and Tools to be Used in Six Sigma

Within short period, lean tools can be merged into Six Sigma to get optimum data results. Know these tools and principles and see how it can complement your Six Sigma methodology.

6. Cause and Effect Diagrams for Service Processes

Cause and effect diagrams for service processes can provide a way to analyze and map various factors that determine the process cycle efficiency and effectiveness before starting an improvement project. It can provide insights into how to achieve the required balance between the two.

7. Customer-Centric Risk Management Through Six Sigma

How does Six Sigma apply to understanding and managing risk? When a company adheres to best practice strategy, it makes the effort to put in place alignment across the organization for people, processes and technology. It treats risk management issues as a way to improving process and transcending functional tasks to allow improved customer experience.

8. Redefining Your Customer Journey with Customer-Centric Mindset

Put the customer at the center of your business processes. Learn how to establish customer journey maps to know customer needs. Leverage on VoC (Voice of the Customer) and feedback to deliver customer-centric business excellence.

Day 2, May 05, 2017, Friday

1. Digital Maturity as Road Map to Transformation

Understanding digital processes that enable innovation and transformation in the organization. What are the conditions that signal process change and transformation? What are the risks and guarantees of innovation.

2. Using Kaizen System to Develop Continuous Improvement Culture

Kaizen is a powerful tool for improving organization in small steps everyday without losing its effectiveness over time. It installs a culture of engagement and interactivity for improvement. Learn the fundamentals and importance of Kaizen as a central element of lean system.

3. Failure Mode and Effects Analysis (FMEA): A Technique to Effectively Mitigate Risks

Used across many industries, FMEA is one of the ways to analyze potential problems in the early development cycle. This makes it easier to take quick action and mitigate failure. The ability to anticipate issues early allow practitioners to mitigate/prevent risks and to concentrate on satisfying customers requirements.

4. Critical Path Method in Project Management

Know the critical path method as a tool and technique in your projects to manage various tasks and activities, schedule and timeline, dependencies between activities, milestones and deliverables. Learn to identify the critical and non-critical activities of a project through a network logic diagram.

5. RPA (Robotic Process Automation) and AI (Artificial Intelligence): Are These Truths or Myths?

How are RPA and AI application used in improving process? What’s the best approach to optimize results?
How will RPA mobilise human capital?

6. Case Study: The Ways of Taiichi Ohno and Jack Welch – How can we sustain the advocacies they had built.

Lean and Six Sigma are continuous improvement methodologies applied across industries. Much have been said about this discipline, and at times, this leads to diverse notions like ‘Lean Six Sigma is only for individual certification; or, Lean Six Sigma is only to reduce cost; or, is it even a battle between Lean and Six Sigma to begin with?’. To clarify, this topic will trace back the real story of Toyota and the propagation of GE’s best practices on this discipline. Lean Six Sigma had been defined but very rare that it has been discussed straight from the stories of the proponents themselves — Taiichi Ohno and Jack Welch. This session will bring everyone to an aligned understanding of Lean and Six Sigma discipline.

7. Leadership and Culture: Creating A Powerful and Sustainable Continuous Improvement Culture

What are the key processes and leadership principles for creating CI culture? How are leaders’ behavior driving the culture? How to align and engage workforce into the CI program?

8. Case Study: Application of Six Sigma

Case study presentations showing how Six Sigma methodology and tools are applied. What are the various challenges encountered in applying Six Sigma? What are the lessons learned?
Who Should Attend

CEOs, Presidents, Managing Directors, General Managers, Business Owners, Entrepreneurs, Senior Level Managers, Process Owners/Analysts, Lean and Six Sigma Practitioners, Strategic Planners, Corporate Planning Executives, and those who are continuing with business excellence and continuous improvements in their organization.

Registration Fees

P16,000 + VAT for 2 days, inclusive of meals and conference kit.
US$ 450 + VAT for Foreign Nationals

Discount Scheme

– Package of 5 Delegates + 1 Free
– 20% discount for Academe/Students/Government
-10% discount for Past Delegates

For Exhibit/Sponsorship/Registration:
Call: +632-8960639, 8960637
Fax: +632-8960637, 8902101
Email: norelyn@fmi.com.ph