Date: April 25, 2019
Time: 8:00 AM – 5:00 PM
Venue: New World Makati Hotel Esperanza Street corner Makati Avenue, Ayala Center, Makati, 1228 Metro Manila, Philippines
Citizen Centric Services through Digital Transformation
The Republic of Philippines is made up of 80 provinces and 120 chartered cities with an estimate of 103 million
citizens. Being prone to natural disasters and unstable political situation, Philippine has built itself to be more resilient and transformative. With the government rebuilding itself through technology, they have a long journey ahead.
Back in 2011, the Philippines initiated the Philippine Digital Plan for digital transformation that focuses on improving the IT structure and improving the bureaucracy’s IT skills to provide accessible government services to the citizens while combating corruption.
Recently, a Memorandum of Understanding (MoU) successor of the Digital Plan was signed between the Philippines Department of ICT (DICT) and the Internet Society to support the development of the National ICT Ecosystem Framework (NIEF) 2022.
The NIEF 2022 is a roadmap for the development and management of the country’s national Information and Communication Technology (ICT) plans to encourage the ICT sectors innovation and advancement, which promotes accessibility, security and sustainability.
Under the NIEF 2022 is the Multistakeholder Governance Campaign with the aim to build a multi-stakeholder Internet Governance across all sectors such as government, businesses, academia and many
more. This initiative is to harness innovation through collaboration for the digital economy benefits for the citizens.
How do we move forward as a nation to achieve digital transformation?
Philippines have been proactive at improving its IT infrastructure in the past few years. The government has been
supporting the education of citizens by encouraging IT related learning. The Department of Science and Technology (DOST) has promoted the Data Science Scholarship recently to encourage the younger generation to learn and practice Data Science related education and careers. DOST has also endorsed the younger generation to pursue Biotechnology studies.
These initiatives are important to cultivate the generation to be more technology efficient and simultaneously
advance the country in its technology development through in-country man power.
The foundation of technology in government comprises of two important aspects; the human aspect and the infrastructure. Infrastructure relates to the systems and networks used to facilitate the IT processes. Philippine has been refining its network infrastructure through multiple projects.
An instance is the Philippines Integrated Infostructure (PII) that leverages existing assets to aggregate the network in providing households with at least 10Mbps by 2020 at a lower cost. This would enable a higher engagement level with the citizen by providing accessibility. Similarly, DICT has initiated the Pipol Konek project, which aims to provide free Wi-Fi internet access for the citizens at public places. Simultaneously, the National Broadband Plan (NBP) is ongoing to accelerate the internet speed through the deployment of fibre optic cables and wireless technologies.
With IT foundation under way, how do we deliver accessible and secured government services to the citizens?
Connectivity is key in providing online services to citizens. With the accessibility to connect, issues emerge such as open data and cybersecurity. Philippine is combating corruption alongside fostering a government of transparency and accountability. Through the Open Data Partnership, the government is elevating citizen engagement and nation development through the access of data and information.
What are the challenges faced by the government with the Open Data initiative? Are we technologically equipped
for this initiative? How do we ensure the data quality and knowledge created? What about data security?
The data subject is always packaged with security. When talking about accessibility to government digital services, there is a pressing concern on data and cyber security.
The deployment of government cloud policy in 2017 as the preferred internal and external use also raises the concern of data and cyber security. This policy aims to use cloud computing to reduce costs, increase employee productivity while developing better online services for the citizen through the elimination of hardware and software duplication.
Data and service backup stored in the cloud holds the livelihood of digital government, which they are required to tighten its cybersecurity to prevent any threats or attacks. Attacks could happen on either the data, network, or infrastructure which will leave the government vulnerable.
What are the initiatives need to be taken to tighten cyber and data security while encouraging the use of cloud computing?
To accelerate digital transformation in the government, issues regarding data, technology, infrastructure and regulations need to be discussed. With the emergence of newer better technologies, how could the Philippine leverage on it to promote better citizen engagement and accessible services? There are still so much to be done to transform the government with innovation.
The digital landscape is constantly evolving from mobile apps to smart technology, on-the-go citizens demand engaging, efficient and secure access with more turnkey solutions. To provide our citizens and government agencies with a secure, streamlined, and personalised digital experience, the Philippine OpenGov Leadership Forum 2019 will focus on the tools and techniques that build on your agency’s mission for an effective digital government strategy.
Here, you will meet C-level government experts and industry professionals addressing the most important policy,
management and leadership issues surrounding the future of digital government and the role of the public sector CIO.
You will gain access to innovative case studies and interactive discussions on cybersecurity, big data analytics, mobility, cloud computing and data centres through first-hand interactions with peers, luminaries, as well as, emerging and established organisations. The 3rd Annual Philippine OpenGov Leadership Forum 2019 serving a full day of valuable insights and networking opportunity plays an integral role in keeping the digital professionals connected, educated, engaged and inspired.